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Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Contact us by email

If you have any question that are left non answered from our team or FAQs, please reach out to us through our inquiry form.

Looking to connect with us about something else? Let us help you find the right team.

PR & Media Inquiries

For all media and PR inquiries, connect with our Public Relations team at hello@collectionofessentials.com

Retail Inquiries

Connect with our retail team by emailing hello@collectionofessentials.com

Brand + Creator Partnerships

Interested in collaborating with COE? Follow this link.